Declaration of accessibility

Caisse Médico-Complémentaire Mutualiste (CMCM) is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards (WCAG 2.2 and EN 301 549). This accessibility statement applies to the website of Caisse Médico-Complémentaire Mutualiste (CMCM) published at https://cmcm.lu/.

Status of compatibility with the requirements

The website is currently not fully compliant with the technical requirements according to the Web Content Accessibility Guidelines (WCAG) 2.2. This accessibility statement applies to the website of Caisse Médico-Complémentaire Mutualiste (CMCM) published at https://cmcm.lu/.

Non-accessible content

The following content is not accessible because it is not compatible with the underlying harmonized standard EN 301 549:
 

  • On all pages there are images without captions. It is difficult to navigate to the images with screen readers. | WCAG: 1.1.1
  • There are links without link text on all pages. | WCAG: 4.1.2
  • On all pages, the contrast between text and background is too low. | WCAG: 1.4.3
  • On a page, the language stored in HTML does not match the page language. | WCAG: 3.1.1
  • There are form fields without a label on single pages. It is difficult to navigate to the form fields with screen readers. | WCAG: 4.1.2
  • On single pages there are headings that have no caption or contain the aria-hidden attribute and are therefore not accessible to screen readers. | WCAG: 1.3.1
  • On several pages, a parent element lacks the appropriate child elements. This can confuse screen reader users because content is expected but none is there. | WCAG: 1.3.1
  • On single pages there are elements with the Aria-hidden attribute that can be focused at the same time. This makes these elements accessible to assistive technologies, even though they should be hidden. | WCAG: 4.1.2
  • There are lists on single pages that contain elements that do not belong in lists. As a result, the lists may not be output correctly by assistive technologies. | WCAG: 1.3.1

This declaration was created on 25.08.2025 using the Eye-Able® technology of Web Inclusion GmbH. More information about Web Inclusion GmbH can be found at https://eye-able.com/en. Eye-Able Report ® - a product of Web Inclusion GmbH - has gone through all machine-verifiable test steps. Manual tests were also carried out.

Arbitration

If no satisfactory solution is found to your request regarding the accessibility of our website, you can contact an arbitration board. Its task is to resolve conflicts between people with disabilities and federal public bodies. The aim is not to find winners or losers. Rather, the aim is to find a solution to a problem together and out of court with the help of the conciliation body. The conciliation procedure is free of charge. You also do not need legal assistance. You can reach the arbitration board at the following address:

Feedback and contact details

Do you have a comment or a note about barriers on this website? Please get in touch with us. We will explain which barriers exist. You can find out what exceptions we have made. We will answer your questions as quickly as possible, but at the latest within the statutory period of a month. Thank you for your feedback. You can contact us at the following address:

Bureau Digitalisation
32-34 rue de Hollerich
1740 Luxembourg
digitalisation@cmcm.lu
Tel.: +352499445

Disclaimer

The automatic check of the web content was carried out on: 25.08.2025. For the web content accessed by Eye-Able, the Google Chrome browser in version 136.0.7103.92 was used. We guarantee the accuracy of the information provided for the tested application version under the specified browser and operating system parameters. If different versions or environments are used, a different display is possible, which may differ from the results given here. For a complete check, manual tests by the website operator are also recommended.