Application Support & DevOps Engineer (M/F/X) – Permanent Contract

The Application Support & DevOps Engineer provides advanced support for a portfolio of CMCM applications and drives deployment automation and delivery chain security for the entire application team. He or she will join two application engineers on the IT Operations team, which currently consists of five people reporting to the Head of IT Operations & Security.

This cross-functional role contributes to the digital transformation of CMCM, Luxembourg’s leading non-profit, solidarity-based mutual health insurance provider, which covers approximately 280,000 people.

You will report to the Head of IT Operations & Security and work with the infrastructure and security team, business analysts, product owners, developers from the Digital Factory, and vendors.

Support and application expertise - about half the time

• Provide Level 2/3 support within your scope, working in tandem with your two colleagues.
• Monitor performance, analyze logs and errors, and identify the root causes of incidents.
• Assess the technical feasibility of business requirements: integrations, data flows, and APIs.
• Provide technical coordination with vendors and validate production deployments.

Delivery automation - about one-third of the time

• Build and maintain CI/CD pipelines: builds, automated tests, deployment, and rollbacks.
• Make environments reproducible, including on Azure.
• Automate manual operations and reduce risks during production deployments.
• Define requirements for vendors to ensure deployable and logged deliverables.

Application pipeline security

• Integrate security checks for code, dependencies, and secrets into the pipelines.
• Fix application vulnerabilities and track audit findings until they are resolved.
• Provide the team and the Digital Factory with pipeline templates, security checks, and access to production; developers build their own pipelines based on these templates.

Education and Professional Experience

You hold a degree equivalent to at least a three-year post-secondary degree and have three (3) to five (5) years of experience in support or application engineering, and you already have experience with deployment automation. We welcome candidates with a background in support who have transitioned into DevOps, as well as those with a DevOps background who are interested in application support.

Technical Skills:

Essential Skills

• Fluency in French and an understanding of technical English.
• Proficiency in web architectures and APIs, SQL, log analysis, and root cause analysis of incidents.
• Practical experience with Azure for deployment, monitoring, and secret management.
• Proficiency in Git and experience with at least one CI/CD tool used in a production environment.
• Skills in scripting and automation.
• Proficiency in Docker.

The following are pluses

• Knowledge of observability tools, OWASP principles, and dependency management.
• Experience with Infrastructure as Code or Kubernetes.
• Knowledge of PHP or .NET, and Oracle, SQL Server, or MariaDB databases.
• Initial experience with Odoo support, currently being rolled out at CMCM.
• Initial experience with or a strong interest in AI and agents: code assistants, support automation, or integration of language model APIs.

Soft Skills

• Ability to communicate effectively with business teams and vendors.
• Calm and methodical approach to incident management.
• Thorough in documenting solutions and committed to ensuring their reuse by the team.
• Team player with a commitment to promoting DevOps practices.

• Full-time permanent position
• Work location: Luxembourg City
• One day of remote work per week and one week of on-call duty per month, on a rotating basis with your partner.
• Collective bargaining agreement offering numerous benefits

Start date: based on your availability