Case Manager for Domestic and International Services & IMA (Pricing Specialist) (M/F) – 1-Year Fixed-Term Contract
As a Claims Manager, you will be responsible for processing and tracking our members’ medical expense reimbursement claims and will interact directly with them.
Your responsibilities:
Your responsibilities will include the following:
- Verify, analyze, and enter reimbursement requests in accordance with the CMCM’s bylaws
- Verifying and updating our members’ personal information
- Handle the administrative processing of files and update them in our system
- Communicating with our members (by phone, email, app, and in person) and healthcare professionals (health insurance providers, doctors, hospitals) to clarify issues, provide information, and offer advice
- Ensure compliance and guarantee high-quality service
- Collaborate with other departments (membership, accounting, dental) to improve internal processes
Technical Skills:
- Excellent oral and written proficiency in Luxembourgish, French, German, and English
- Interpersonal and communication skills
- Proficiency in standard computer software
- Knowledge of the healthcare sector and of the various health and social security systems is considered an asset
- Previous experience in the insurance industry is considered an asset
Behavioral Skills:
- Adherence to professional ethics
- Organizational skills, attention to detail, and the ability to set priorities
- Independence, drive, and attention to detail
- Sense of responsibility and team spirit
- Commitment to continuous improvement and change
