Case Officer – National/Foreign & IMA Department (M/F) – Permanent Contract
As a Case Officer, you will be responsible for processing and tracking our members’ medical expense reimbursement claims and will interact directly with them.
Responsibilities:
- Verify, analyse, and enter reimbursement requests in accordance with the CMCM statutes
- Verify and update our members’ personal information
- Handle the administrative processing of files and update them in our system
- Communicate with our members (by phone, email, app, and in person) and healthcare professionals (CNS, doctors, hospitals) to clarify issues, provide information, and offer advice.
- Ensure compliance and guarantee high-quality service
- Collaborate with other departments (membership, accounting, dental) to improve internal processes
Technical Skills:
- Excellent oral and written proficiency in Luxembourgish, French, German, and English
- Interpersonal and communication skills
- Proficiency in standard computer software
- Knowledge of the healthcare sector and of various healthcare and social security systems is considered an asset
- Previous experience in the insurance industry is considered an asset
Behavioral Skills:
- Adherence to professional ethics
- Organisational skills, attention to detail, and the ability to set priorities
- Independence, drive, and attention to detail
- Sense of responsibility and team spirit
- Commitment to continuous improvement and change
Why join CMCM?
Join a committed and dynamic team dedicated to serving our members. You will contribute to a meaningful mission where service quality and teamwork are at the heart of everything we do.
Our culture
Grow in an environment that encourages continuous learning, collaboration, and a healthy work-life balance.
