Our Commitments
10.06.2026
Our Corporate Social Responsibility (CSR) Approach
Caring for health, acting responsibly
For nearly 70 years, CMCM has supported its members by providing supplementary healthcare coverage tailored to their needs.
As a health mutual, we place solidarity, proximity and responsibility at the heart of our mission. Our mutual model is built on a simple principle: acting in the best interests of our members and reinvesting our resources for their benefit.
Our Corporate Social Responsibility (CSR) approach is a natural extension of this mission. By integrating social, environmental and governance considerations across all our activities, it guides the way we act towards our members, employees, partners and society as a whole.
CMCM in Numbers
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280.000 members
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145.000 member families
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33 affiliated health mutuals
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70 years of commitment to mutual values
Our Areas of Commitment
Health & Prevention
Prevention lies at the heart of CMCM’s mission as a health mutual.
Through its information, awareness and prevention initiatives, CMCM encourages behaviours that promote health and well-being, benefiting both its members and the wider public.
As part of its Corporate Social Responsibility (CSR) approach, CMCM also supports prevention, health promotion and people affected by illness or disability, working closely with a wide range of organisations active in these areas.
Concrete Examples
Odyssée – The Path to Sustainable Health:
Supporting members in accessing this prevention programme, which encourages the adoption of health-promoting behaviours.
PROTEA Programme:
Supporting members in accessing this outpatient therapeutic programme designed to address emotional exhaustion.
Research:
Supporting research projects carried out in collaboration with the University of Luxembourg to advance knowledge in the field of health.
Prevention in Sports:
Working alongside the Luxembourg Institute of Research in Orthopedics, Sports Medicine and Science (LIROMS) to promote research and prevention in sports medicine.
Partnerships for Health and Solidarity:
CMCM works alongside numerous partners committed to health, inclusion and solidarity, including Europa Donna Luxembourg, Fondatioun Kriibskrank Kanner, Special Olympics Luxembourg, Paralympic Luxembourg, FLASS, Amicale des Patients de l’INCCI and Fondation Henri et Maria Teresa.
CMCM also supports initiatives such as the inclusive playground at Parc Merveilleux and the CMCM-Wanderdag, organised in collaboration with Erliefnis Baggerweier.
Through these commitments, CMCM aims to actively contribute to better prevention, support innovation in healthcare and promote increasingly compassionate and inclusive care.
Human Capital
Our people are CMCM’s greatest strength.
We are committed to creating a respectful and inclusive working environment where our employees can develop their skills and grow professionally. Continuous learning, collaboration and knowledge sharing enable everyone to further develop their skills and contribute to CMCM’s ongoing development.
Health, safety and well-being at work are also central to our Corporate Social Responsibility approach. This commitment is reflected in preventive measures, training, appropriate equipment and working conditions designed to provide a safe and pleasant workplace.
We also promote employee well-being through initiatives such as providing fresh fruit, water and tea, as well as remote working arrangements that support a better work-life balance.
Concrete Examples
First Aid Training:
Regular training sessions provide employees with essential first aid skills and practical knowledge.
Evacuation drills:
Regular drills help ensure that employees are prepared and that everyone’s safety is maintained.
Continuous Professional Development:
Tailored training programmes support employees in developing their skills in line with evolving roles and professional requirements.
Workplace Ergonomics:
Ergonomically designed workspaces, including height-adjustable desks, contribute to a healthy and comfortable working environment.
Through these initiatives, CMCM fosters a respectful and inclusive working environment where employees can develop their skills and thrive.
Environment
Recognising the close connection between health and the environment, CMCM is taking progressive steps to reduce its environmental impact.
Our environmental approach is built around several key priorities:
- reducing energy and water consumption;
- expanding digital services to reduce paper use;
- promoting more sustainable business travel through a predominantly electric vehicle fleet;
- reducing single-use plastics by favouring reusable alternatives;
- strengthening waste sorting, recovery and reduction practices in line with the SDK Label;
- giving preference to local and regional partners wherever possible;
- contributing to biodiversity conservation and environmental protection.
Concrete Examples
myCMCM:
Expanding digital services that enable members to complete a wide range of administrative procedures online, helping to reduce paper use.
Sustainable mobility:
Using a predominantly electric vehicle fleet to reduce the environmental impact of business travel.
Reducing Single-Use Plastics:
Providing every employee with a reusable mug and water bottle to encourage more sustainable practices in everyday life.
Waste Management:
Implementing measures for waste sorting, recycling and waste prevention in line with the SDK Label.
Eis Beien a.s.b.l. / CMCMiel:
Supporting responsible beekeeping and biodiversity conservation, with CMCMiel distributed and sold in support of a good cause.
Through these initiatives, CMCM is progressively reducing its environmental impact while encouraging more sustainable practices among its stakeholders.
Responsible Governance
At CMCM, the trust of our members is built on governance rooted in mutual values, ethics, transparency and regulatory compliance.
We make responsible decisions and continuously improve our services to meet the needs of our members. Our approach is grounded in compliance with legal and regulatory requirements, the protection of personal data and ongoing dialogue with our members, employees, partners and suppliers.
Together, these commitments strengthen trust, support the continuous improvement of our practices and help our services evolve in line with our members’ needs.
Concrete Examples
Cybersecurity and Data Protection:
Continuously strengthening measures to protect our IT systems and our members’ data.
Data Protection:
Ensuring compliance with the GDPR and regularly raising employee awareness of best practices in personal data protection and information security.
Continuous Improvement:
Creating dedicated roles focused on service quality, improving the member experience and managing transformation projects.
Through responsible governance, CMCM strengthens the trust of its members, ensures the quality of its services and supports its continued development in line with its mutual values.
Partnerships Supporting Health and Sustainable Development
Beyond its health-related initiatives, CMCM works with specialised partners who support the implementation of its Corporate Social Responsibility approach.
Concrete Examples
Shime:
Supporting CMCM in waste management, sorting and recovery, while helping to continuously improve its environmental practices.
IMS Luxembourg:
Participation in a recognised network that supports companies in their Corporate Social Responsibility efforts.
These partnerships enable CMCM to draw on complementary expertise and further advance its sustainable development initiatives.
An Evolving Approach
Corporate Social Responsibility is a long-term commitment. CMCM continues to develop its CSR strategy around several key priorities:
True to its mutual values, CMCM continues to pursue this approach as part of its mission and commitments, contributing to a more sustainable and solidarity-driven society that places everyone’s health at the heart of its priorities.
Labels, Charters, and Commitments
Our Corporate Social Responsibility approach is recognised through several labels and further strengthened by our participation in voluntary initiatives that promote inclusion, environmental responsibility and sustainable development.
Charte de la Diversité Lëtzebuerg
By signing the Charte de la Diversité Lëtzebuerg, CMCM reaffirms its commitment to equal opportunities, inclusion and respect for diversity.
We foster an open, fair and respectful working environment, firmly believing that diverse backgrounds, experiences and talents enrich our organisation and contribute to the quality of the services we provide to our members.
Zero Single-Use Plastic Manifesto – IMS Luxembourg
CMCM is a signatory to the Zero Single-Use Plastic Manifesto by IMS Luxembourg. This voluntary commitment reflects our determination to reduce single-use plastics and is a natural extension of our environmental approach.
It reinforces the actions we take every day to promote more responsible consumption, preserve resources and reduce our environmental impact.
Label SDK
The SDK Label recognises CMCM’s commitment and actions in waste management, sorting and recovery. It also reflects our determination to continuously improve our environmental practices.
Together for More Sustainable Health
Being a responsible health mutual means bringing together solidarity, proximity and responsibility to promote health for all.
Together with...
...its members, employees and partners, CMCM remains committed to a more sustainable and more caring society that places everyone’s health at the heart of its priorities.